Kleyn Healthcare, Warrington, Cheshire UK takes your privacy and the security of your personal data seriously. This privacy notice outlines how we collect, use, store, and protect your personal information during doctor consultations. Our Website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers or return addresses are required so that we can provide requested information to you. We may also track where you go or what you read in our Website so that we can provide you with effective follow up information, unless you have explicitly informed us to opt out.
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Information We Collect
During doctor consultations, we may collect the following types of personal information:
- Your name, address, and contact details
- Date of birth
- Medical history, including current health conditions, medications, and allergies.
- Family medical history
- Previous consultations and treatments
- Test results and diagnostic reports
- Information about your lifestyle and habits relevant to your health
- Any other information necessary for providing medical care.
How We Use Your Information
We use your personal information for the following purposes:
- Providing medical assessments, diagnoses, and treatments
- Maintaining accurate medical records
- Managing appointment scheduling and reminders
- Communicating with you about your healthcare
- Collaborating with other healthcare professionals involved in your care.
- Conducting research and audits to improve healthcare outcomes (if applicable)
- Complying with legal and regulatory obligations
Lawful Basis for Processing
We process your personal information based on the following lawful bases:
- Performance of a contract: To provide healthcare services and fulfill our contractual obligations to you.
- Compliance with legal obligations: To comply with legal and regulatory requirements imposed on healthcare providers.
- Vital interests: To protect your vital interests in emergency situations where obtaining your consent is not possible such as instance where breaking confidentiality is required to protect public interest.
- Legitimate interests: To pursue legitimate interests in delivering quality healthcare, provided such interests are not overridden by your rights and interests.
- Consent: We may seek your explicit consent for specific processing activities when required by law such as where we are required to disclose/ process information by order of the court
We may share your personal information with the following parties:
- Healthcare professionals involved in your care (e.g., specialists, laboratory services). This shall specifically include your GP either in paper or through our technology platform, unless you specifically ask us to withhold this information.
- Relevant administrative staff within our medical practice
- IT service providers who support our systems and infrastructure
- Regulatory bodies and authorities, as required by law.
- Third parties with your consent or as permitted by law.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. We retain your personal information for the duration necessary to fulfil the purposes outlined in this privacy notice unless a longer retention period is required by law.
You have the following rights regarding your personal data:
- The right to access your personal information and request a copy of the data we hold about you.
- The right to rectify any inaccurate or incomplete personal information.
- The right to request the erasure of your personal data under certain circumstances.
- The right to restrict the processing of your personal information in specific situations.
- The right to object to the processing of your personal data, including for direct marketing purposes.
- The right to data portability, allowing you to obtain and reuse your personal data across different services.
- The right to withdraw your consent (if provided) at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Changes to this Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Please check our website or contact us for the latest version.